Refund and Cancellation Policy

All reservations with Simply Morocco require a non-refundable deposit to secure and confirm the trip. Once the deposit is received, we begin securing accommodations, transportation, guides, and other services included in your itinerary.

Payments

  • A non-refundable deposit is required at the time of booking.
  • The deposit is applied toward the total trip cost.
  • 60 days before the tour start date, 50% of the remaining balance, after deducting the deposit, is due.
  • This payment is non-refundable within 60 days of the tour start date.
  • The final 50% of the remaining balance is due upon arrival in Morocco, before the tour begins.
  • The balance due upon arrival may be paid in cash with no additional fee or by credit card with a 5% processing fee.
  • For reservations made within 60 days of the tour start date, the deposit plus 50% of the remaining balance is due at the time of booking, with the final balance due upon arrival.

Cancellations and Refunds

  • All cancellations must be submitted in writing by email to travel@simply-morocco.com.
  • Phone calls or messages are not accepted as a form of cancellation.
  • The effective cancellation date is the date the written notice is received.
  • The deposit is non-refundable at all times.
  • Cancellations made more than 60 days before the tour start date may be eligible for a refund of payments made beyond the non-refundable deposit.
  • Any amounts paid toward the 50% balance become non-refundable within 60 days of the tour start date.
  • No refunds or credits will be provided for unused services, missed tour days, late arrivals, early departures, or services the traveler chooses not to use.

Flight Delays and Cancellations

Flight delays, cancellations, missed connections, or other travel disruptions do not change, postpone, or extend the original tour itinerary or dates.

If a traveler arrives after the scheduled start of the tour, the itinerary will continue as originally confirmed. Upon arrival, the traveler will join the trip at the destination scheduled for that day.

For example, if Day 1 is Casablanca, Day 2 is Tangier, and Day 3 is Chefchaouen, a traveler arriving on Day 2 will proceed to Tangier. A traveler arriving on Day 3 will proceed to Chefchaouen.

Missed tour days, accommodations, transportation, activities, or other prepaid services cannot be rescheduled, credited, or refunded.

Simply Morocco will assist in coordinating the traveler’s arrival with the ongoing itinerary whenever reasonably possible. Any additional transportation, accommodation, or other expenses required to join the tour as a result of a flight delay, cancellation, or missed connection are the traveler’s responsibility.

Changes and Substitutions

  • Requests to change travel dates or confirmed arrangements must be made more than 60 days before the tour start date.
  • Travel dates and confirmed arrangements cannot be changed within 60 days of the tour start date.
  • Changes requested more than 60 days before the trip are subject to availability and may result in additional costs.
  • Traveler name substitutions may be permitted with reasonable notice and are subject to supplier restrictions, availability, and confirmation by Simply Morocco.
  • Once the tour has started, the confirmed route and schedule cannot be changed to accommodate a late arrival, missed day, or other traveler disruption.

Restaurants and Experiences

Simply Morocco does not make restaurant reservations or book optional experiences or activities that are not specifically included in the confirmed itinerary.

We are happy to provide recommendations and suggestions when possible. Travelers are responsible for making and paying for their own restaurant reservations, optional activities, and experiences unless they are expressly listed as included in their tour package.

Additional Information

  • Simply Morocco does not offer or book airline or train tickets.
  • Simply Morocco is not responsible for flight delays, cancellations, missed connections, airline schedule changes, or other transportation disruptions outside our control.
  • Refunds or cancellation fees will not be waived due to illness, injury, personal emergencies, weather conditions, flight disruptions, or other circumstances outside Simply Morocco’s control.
  • Travelers are responsible for arriving in Morocco in time for the scheduled start of their trip.
  • Any additional expenses resulting from delays, cancellations, itinerary interruptions, or other circumstances outside Simply Morocco’s control are the traveler’s responsibility.
  • We strongly recommend purchasing comprehensive travel insurance that includes coverage for trip cancellation, flight delays and cancellations, missed connections, medical emergencies, lost luggage, and other unexpected travel disruptions.

If you have any questions regarding your booking or need to discuss a potential change, please contact us directly at travel@simply-morocco.com. We will always try to assist when reasonably possible, subject to availability and existing commitments.