Refund Policy

Refund and Cancellation Policy

All reservations with Simply Morocco require a deposit to secure and reserve the trip. The deposit confirms accommodations, transportation, guides, and other services and is non-refundable under any circumstances.

Payments

• A non-refundable deposit is required at the time of booking.
• Full payment is due 60 days prior to the departure date.
• Failure to complete full payment by the due date may result in cancellation of the reservation, with the deposit forfeited.

Cancellations

• All cancellations must be submitted in writing by email to travel@simply-morocco.com.
• Phone calls or messages are not accepted as a form of cancellation.
• The effective cancellation date is the date the written notice is received.

Refunds

• Deposits are non-refundable at all times.
• Once full payment is made (60 days or less before departure), the trip becomes non-refundable.
• No refunds will be issued for cancellations made within 60 days of departure.
• No refunds will be provided for unused services, late arrivals, early departures, or itinerary changes requested by the traveler.

Changes and Substitutions

• Traveler name substitutions are permitted if a guest is unable to attend, subject to reasonable notice and confirmation by Simply Morocco.
• Travel dates cannot be changed within 60 days of departure.
• Requests for changes made more than 60 days before departure may be considered on a case-by-case basis and may result in additional costs.

Additional Information

• Simply Morocco does not offer or book airline or train tickets.
• Refunds or cancellation fees will not be waived due to illness, injury, death, weather conditions, or personal emergencies.
• We strongly recommend purchasing comprehensive travel insurance to protect your investment.

If you have any questions or would like to discuss a potential change, please reach out to us directly at travel@simply-morocco.com. We’re always happy to talk through options when possible.